--- title: TecLink | Communications (2) description: Communications | Your number one source for valuable Information Technology news, strategy, and tips. (2) --- #### 8/27 4:30 am - Time Warner is experiencing a National outage - visit https://twitter.com/TWC_Help [![Teclink Blog](https://www.tccohio.com/hs-fs/hub/339446/file-2175498606-png/Logo/new_teclink_color.png "Teclink Blog")](https://www.tccohio.com/blog) ## New Module Add content here. # [7 Ways to Use Technology to Give Quality Customer Service](https://www.tccohio.com/blog/quality-customer-service) by [Marty Foster](https://www.tccohio.com/blog/author/marty-foster) ​ Feb 12, 2015 7:00:00 AM [![TecLink-Blog](https://www.tccohio.com/hs-fs/hub/339446/file-2471068780-jpg/Blog_Images/quality-customer-service2.jpg) ](https://www.tccohio.com/blog/quality-customer-service) Starting a business is difficult, but not as difficult as the work required to keep it running successfully. **Once the business has passed the first euphoric stage of opening, then it has to grow. ** Some people would say that the only way to be successful in a business is to sell the best product or offer the best solution to customers' problems. [Read More](https://www.tccohio.com/blog/quality-customer-service) Topics: [Communications](https://www.tccohio.com/blog/topic/communications) # [On Hold, In Hell: 10 Catchy Tunes for your Waiting Pleasure](https://www.tccohio.com/blog/on-hold) by [Marty Foster](https://www.tccohio.com/blog/author/marty-foster) ​ Feb 3, 2015 7:00:00 AM [![TecLink-Blog](https://www.tccohio.com/hs-fs/hub/339446/file-2423804945-jpg/Blog_Images/on-hold.jpg) ](https://www.tccohio.com/blog/on-hold) So, you’ve called in to a customer service line **looking for help regarding a product or service** you’ve purchased. Your hope is that your questions will be answered and your[ issues resolved quickly](https://www.tccohio.com/blog/telephone-communication), and by a person who is capable and amiable. Suddenly, your optimism regarding the call takes a nose dive as your Customer Service Representative says flatly,** “I’ll have to put you on hold while I look into this for you.”** Or, worse yet, “Let me transfer you to the right department. You’ve reached the [*insert the name of a department that has nothing to do with your needs*] department.” [Read More](https://www.tccohio.com/blog/on-hold) Topics: [Communications](https://www.tccohio.com/blog/topic/communications) # [A Simple Way to Measure IT Services Success](https://www.tccohio.com/blog/it-services) by [Todd Tramba](https://www.tccohio.com/blog/author/todd-tramba) ​ Jan 29, 2015 7:00:00 AM [![TecLink-Blog](https://www.tccohio.com/hs-fs/hub/339446/file-2416217272-jpg/Blog_Images/it-services.jpg) ](https://www.tccohio.com/blog/it-services) As a company or organization grows, its [reliance on company data](https://www.tccohio.com/blog/a-six-step-process-to-calculate-the-value-of-company-data), IT systems and technology as a whole increases as well. To keep up with the demands of business growth, **successful management of the IT environment becomes a key strategy** for continued success and productivity. [Read More](https://www.tccohio.com/blog/it-services) Topics: [Communications](https://www.tccohio.com/blog/topic/communications), [IT Management](https://www.tccohio.com/blog/topic/it-management) # [How Telephone Communication Facilitates Clear Business Messages](https://www.tccohio.com/blog/telephone-communication) by [Marty Foster](https://www.tccohio.com/blog/author/marty-foster) ​ Jan 27, 2015 7:00:00 AM [![TecLink-Blog](https://www.tccohio.com/hs-fs/hub/339446/file-2383888460-jpg/Blog_Images/telephone-communication2.jpg) ](https://www.tccohio.com/blog/telephone-communication) Ever get the feeling that you are sending a specific message in an e-mail, while the person you sent it to has taken an entirely different meaning from your words? Whether in e-mail, telephone communication or written documents, **delivering clear messages is critical to operating your business**.  [Read More](https://www.tccohio.com/blog/telephone-communication) Topics: [Communications](https://www.tccohio.com/blog/topic/communications) # [Customer Service Tips Beyond Damage Control](https://www.tccohio.com/blog/customer-service-tips) by [Marty Foster](https://www.tccohio.com/blog/author/marty-foster) ​ Jan 20, 2015 7:00:00 AM [![TecLink-Blog](https://www.tccohio.com/hs-fs/hub/339446/file-2370223749-jpg/Blog_Images/customer-service-tips.jpg) ](https://www.tccohio.com/blog/customer-service-tips) **What do small businesses want from their hosted service providers?** Is it a responsive source of service for essential business processes, that perhaps cannot be managed in-house? Do they want affordable services that accommodate the budgetary constraints that small businesses face? Or, perhaps they're looking for the biggest, baddest, most future-proof option available that will streamline business and effect transformational progress for business practices going forward? [Read More](https://www.tccohio.com/blog/customer-service-tips) Topics: [Communications](https://www.tccohio.com/blog/topic/communications) # [Choosing a Phone System That Meets Your Business Needs](https://www.tccohio.com/blog/choosing-a-phone-system) by [Marty Foster](https://www.tccohio.com/blog/author/marty-foster) ​ Jan 8, 2015 7:00:00 AM [![TecLink-Blog](https://www.tccohio.com/hs-fs/hub/339446/file-2314980719-jpg/Blog_Images/choosing-a-phone-system.jpg) ](https://www.tccohio.com/blog/choosing-a-phone-system) When talking with customers, **we find they have many expectations when choosing a phone system for business**. Whether they are looking for a specific set of features, high system performance or the best available pricing, expectations are often higher than what's attainable for small business. [Read More](https://www.tccohio.com/blog/choosing-a-phone-system) Topics: [Communications](https://www.tccohio.com/blog/topic/communications) # [Importance of Internet Speed in Business Productivity](https://www.tccohio.com/blog/importance-of-internet-speed) by [Marty Foster](https://www.tccohio.com/blog/author/marty-foster) ​ Jan 6, 2015 7:00:00 AM [![TecLink-Blog](https://www.tccohio.com/hs-fs/hub/339446/file-2259694527-jpg/Blog_Images/importance-of-internet-speed.jpg) ](https://www.tccohio.com/blog/importance-of-internet-speed) Most business leaders and owners are quite aware of how much their companies rely on the use of computers and the internet on a daily basis. However, simply having access to the internet doesn't mean you're benefitting as much as you could from its efficiencies. **The importance of internet speed should not be overlooked** when evaluating your company's technology functions. [Read More](https://www.tccohio.com/blog/importance-of-internet-speed) Topics: [Cloud Computing](https://www.tccohio.com/blog/topic/cloud-computing), [Communications](https://www.tccohio.com/blog/topic/communications) # [Hosted PBX Troubleshooting Steps for Small Business](https://www.tccohio.com/blog/hosted-pbx-troubleshooting) by [Marty Foster](https://www.tccohio.com/blog/author/marty-foster) ​ Dec 30, 2014 7:00:00 AM [![TecLink-Blog](https://www.tccohio.com/hs-fs/hub/339446/file-2235346473-jpg/Blog_Images/hosted-pbx-troubleshooting.jpg) ](https://www.tccohio.com/blog/hosted-pbx-troubleshooting) > **“What is wrong with my phone?!?” ** > > **“My connection is going in and out, and the call quality is terrible!”** These frustrations are sometimes overheard in business offices that have recently upgraded to a hosted PBX system for their business phones. In this post, we offer a few **hosted PBX troubleshooting steps that should resolve some of the issues that arise** with this type of new phone system. These solutions will help you transition to your new technology and make office life better for all employees who use it.    [Read More](https://www.tccohio.com/blog/hosted-pbx-troubleshooting) Topics: [Cloud Computing](https://www.tccohio.com/blog/topic/cloud-computing), [Communications](https://www.tccohio.com/blog/topic/communications) [Previous](https://www.tccohio.com/blog/topic/communications/page/1) [All posts](https://www.tccohio.com/blog/all) ### Subscribe to Email Updates ### Subscribe by RSS - ![TeckLink rss feed](https://cdn2.hubspot.net/hub/94236/file-372804314-gif/site-images/rss_icon.gif)[TecLink Blog Feed](https://www.tccohio.com/blog/rss.xml) [![Free Resources](https://no-cache.hubspot.com/cta/default/339446/70015d99-c30c-4988-a45e-0d40bbd0c6e8.png)](https://cta-redirect.hubspot.com/cta/redirect/339446/70015d99-c30c-4988-a45e-0d40bbd0c6e8) ### Recent Posts ### Guest Blogging [Read Our Guest Post Guidelines](https://www.tccohio.com/guest-blog-posting-guidelines) © 2026 TCC Technology | Conexo Communications [![file-356254492-thumb-png](https://www.tccohio.com/hs-fs/file-576399640-png/Social_Icons/file-356254492-thumb-png.png)](https://www.facebook.com/tcctech)[![file-355784001-thumb-png](https://www.tccohio.com/hs-fs/file-570690033-png/Social_Icons/file-355784001-thumb-png.png)](https://twitter.com/tccohio)[![file-356279787-thumb-png](https://www.tccohio.com/hs-fs/file-566585784-png/Social_Icons/file-356279787-thumb-png.png)](http://www.linkedin.com/company/total-computer-concepts)[![file-355790701-thumb-png](https://www.tccohio.com/hs-fs/file-572951831-png/Social_Icons/file-355790701-thumb-png.png)](https://plus.google.com/u/0/113404583484342034272/about?ppaa=true) ![google](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/949456422/?value=0&guid=ON&script=0)