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IT Support Technician Cleveland, OH

You will find the position description below, alternatively you can download the position description by clicking the button. 

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Job Brief

Responsible for on-site support of customers' networks. Repairs and upgrades workstations brought in from the field. Prepares new equipment for delivery to customer.

 Responsibilities

  • Answer calls from customers and provide assistance using troubleshooting skills until problems are resolved. Service requests must be handled within the Ticket Response Priority Chart
  • Answer calls from clients and provide assistance until problems are resolved
  • Monitor client networks, servers, and backups
  • Monitor Customer Networks, Servers, Backups, Websites, and Phones 
  • Respond to Client Tickets and Alerts via Service Database

 Requirements

  • Excellent customer service skills
  • Excellent troubleshooting skills
  • Ability to research solutions to problems
  • Thorough knowledge of Microsoft Windows 7/8/10
  • Basic knowledge of Microsoft Windows Server 2003/2008/2012
  • Basic knowledge of networking
  • Demonstrated experience with proper phone etiquette
  • Ability to handle multiple tasks simultaneously

 

 

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