You will find the position description below, alternatively you can download the position description by clicking the button.
Click Here To Download The Position Description
Job Brief
Responsible for on-site support of customers' networks. Repairs and upgrades workstations brought in from the field. Prepares new equipment for delivery to customer.
Responsibilities
- Answer calls from customers and provide assistance using troubleshooting skills until problems are resolved. Service requests must be handled within the Ticket Response Priority Chart
- Answer calls from clients and provide assistance until problems are resolved
- Monitor client networks, servers, and backups
- Monitor Customer Networks, Servers, Backups, Websites, and Phones
- Respond to Client Tickets and Alerts via Service Database
Requirements
- Excellent customer service skills
- Excellent troubleshooting skills
- Ability to research solutions to problems
- Thorough knowledge of Microsoft Windows 7/8/10
- Basic knowledge of Microsoft Windows Server 2003/2008/2012
- Basic knowledge of networking
- Demonstrated experience with proper phone etiquette
- Ability to handle multiple tasks simultaneously