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Job Brief
Responsible for maintenance, monitoring, and remote support of customers' networks. Provides assistance to customers via telephone and remote support. Repairs and upgrades workstations brought in from the field. Prepares new equipment for delivery to customer.
Responsibilities
- Answer calls from customers and provide assistance using troubleshooting skills until problems are resolved. Service requests must be handled within the Ticket Response Priority Chart
- Answer calls from clients and provide assistance until problems are resolved
- Monitor client networks, servers, and backups
- Monitor Customer Networks, Servers, Backups, Websites, and Phones
- Respond to Client Tickets and Alerts via Service Database
Requirements
- Excellent customer service skills
- Excellent troubleshooting skills
- Ability to research solutions to problems
- Thorough knowledge of Microsoft Windows 7/8/10
- Basic knowledge of Microsoft Windows Server 2003/2008/2012
- Basic knowledge of networking
- Demonstrated experience with proper phone etiquette
- Ability to handle multiple tasks simultaneously